About returned goods / defective products

Return target

n the case of "defective product / misdelivery of our product"

Return・Exchange

We will bear the responsibility for "defective products / misdelivery of products".

After we confirm "defective products / misdelivery of products »,
we will ship a new product as soon as possible at our expense, including shipping and handling.

Return time

Return / refund will be given if you contact us within 8 days after the product arrives.

Return method

Please request a refund by email. We will contact you to tell the return / exchange method.
In the case of refund, we will transfer the purchase price to the designated account within 10 business days.

The case that you cannot return the product

  • -If more than 8 days have passed after the product arrive
  • -If you have used it once
  • -If you have scratches or stains on your product, or if the product has been remade or washed

    * We can not accept any changes, cancellations, or exchanges of the order details due to customer’s personal reason such as "The size does not fit" or "The design is different" Please check "whether the size is correct" and "whether the product is defective" immediately after purchase.

    * We can not accept any changes, cancellations, or exchanges of the order, if you return products without contact.

Please contact us about return at info@opera-n.com